Terms & Conditions

Last Updated: [Nov.22]

Gilmore Physiotherapy & Pilates (“we,” “our,” “us”) is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy outlines how we handle your information in compliance with applicable Canadian privacy laws.

1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information

• Name

• Email address

• Phone number

• Billing information (when applicable)

Health & Appointment Information

• Appointment history

• Treatment notes

• Relevant medical information voluntarily provided by you

Website & Technical Data

• IP address

• Device/browser information

• Pages visited, time spent, and general usage analytics
  (Collected through cookies or analytics tools)

2. How We Use Your Information
We use your information to provide safe, effective, and personalized care, including:

• Scheduling and managing appointments

• Delivering physiotherapy and Pilates services

• Communicating with you regarding bookings, changes, or follow-ups

• Responding to inquiries submitted through our website

• Improving website performance and user experience

• Maintaining legal and regulatory compliance (healthcare standards in BC)

We do not sell or rent your personal information to third parties.

3. Consent
By using our website or submitting information through our contact form or booking tools, you consent to the collection and use of your information as described in this policy.
You may withdraw consent at any time, except where restricted by law or clinical requirements. To do so, contact us directly.

4. How We Protect Your Information
We take reasonable technical and administrative measures to safeguard your data, including:

• Secure storage systems

• Limited staff access

• Encrypted communication where applicable

• Compliance with professional and legal privacy obligations for healthcare providers

5. Sharing Your Information
We may share your information only in the following situations:

• With your explicit consent

• With healthcare providers involved in your care, when authorized by you

• For ICBC or insurance claims, if you request assistance

• When required by law, court order, or regulatory obligations

We do not share information for marketing purposes without your permission.

6. Cookies & Analytics
Our website may use cookies or third-party analytics tools to improve performance and understand website usage.
These tools may collect anonymized data such as:

• pages visited

• time on site

• device type

You may disable cookies in your browser settings.

7. Access to Your Information
You have the right to:

• Access your personal information

• Request corrections

• Ask how your data has been used or disclosed

To make a request, contact us at the clinic directly.

8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

9. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Information
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Gilmore Physiotherapy & Pilates
📍  4238 Dawson Street, Burnaby, BC
📞  604-677-4828
📧  info@gilmorephysio.com
🌐 www.gilmorephysio.com