Privacy Policy

Last Updated: [Nov. 22]
Gilmore Physiotherapy & Pilates (“we,” “our,” “us”) is committed to protecting your personal information and handling all data in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Canadian privacy laws.

1. Information We Collect
We may collect the following categories of personal information:
Personal Information

• Name

• Phone number

• Email address

• Billing or payment information (when applicable)

Appointment & Health Information

• Appointment details and treatment history

• Information you voluntarily provide to support your physiotherapy or Pilates care

• Insurance or claim-related information (including ICBC)

Website & Technical Information
Collected automatically through cookies or analytics tools:

• IP address

• Device and browser type

• Pages viewed, session duration, and general usage data
   

2. How We Use Your Information
We use your information for purposes including:

• Scheduling and managing appointments

• Providing physiotherapy and Pilates services

• Communicating about bookings, changes, and follow-ups

• Responding to inquiries submitted through the website

• Supporting insurance or ICBC-related claims (when authorized by you)

• Improving website performance and user experience

• Meeting legal, regulatory, or clinical obligations

We never sell or rent your personal information.

3. Consent
By submitting your information through our website forms, booking system, or communication channels, you consent to the collection and use of your data as described in this Privacy Policy.
You may withdraw your consent at any time unless restricted by law or clinical requirements. To make a request, please contact us.

4. How We Protect Your Information
We take reasonable administrative and technical measures to safeguard your data, including:

• Secure practice management systems

• Limited staff access to sensitive information

• Encryption where applicable

• Compliance with ethical and regulatory standards for healthcare providers in British Columbia
   

5. Sharing Your Information
We may share your personal information only when necessary:

• With your consent

• With healthcare providers involved in your care (when authorized)

• With insurers or ICBC for claim assistance (at your request)

• When required by law, court order, or professional regulations

• With trusted service providers such as booking platforms or analytics tools (non-identifiable data)

We do not share your information for marketing purposes without permission.

6. Cookies & Analytics
Our website may use cookies or analytics tools (e.g., Google Analytics) to track anonymous usage data and improve functionality.
You can disable cookies in your browser settings, though some website features may be affected.

7. Your Rights
You have the right to:

• Access your personal information

• Request corrections

• Inquire how your information has been used or disclosed

Contact us directly to make an access or correction request.

8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content or privacy practices of third-party sites.

9. Updates to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised Last Updated date.

10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Gilmore Physiotherapy & Pilates
📍  4238 Dawson Street, Burnaby, BC
📞  Tel: 604-677-4828
📧  info@gilmorephysio.com
🌐  www.gilmorephysio.com